Rawalpindi, Fatima Jinnah Women University in Rawalpindi has announced an opening for a Help Desk Coordinator, set to begin in February 2024. The position is designed for individuals with a background in social sciences, strong computer skills, and prior affiliation with the COL platform. This opportunity aims to address the university’s need for skilled technical support and customer service.

According to Fatima Jinnah Women University, the Help Desk Coordinator will be responsible for responding to queries through chat, email, or phone, providing technical assistance, diagnosing system errors, and running reports to analyze common complaints and problems. The role also includes writing and updating training manuals, requiring good writing and editing skills. The position demands a balance of technical acumen and customer service skills to effectively assist users and ensure a satisfactory experience.

Candidates must hold a Bachelor’s degree in Social Sciences and demonstrate strong computer skills, including the ability to troubleshoot and diagnose problems. Additionally, they should have completed at least two courses through the COL platform and possess good writing and editing skills.

The contract for this position spans from February 1, 2024, to March 31, 2024, with a salary of Rs. 40,000 per month. This opportunity is not only a chance to gain experience in technical support but also contributes to the smooth functioning of the university’s help desk services.

Interested candidates are required to undergo an interview process. Applications, along with detailed CVs, should be sent to the university’s Placement Office. For further details, applicants can contact the Placement Office at Fatima Jinnah Women University, located at The Mall, Rawalpindi, or call at 051-9292900 Ext 1018. The deadline for application submissions is January 30, 2024.

This recruitment is part of the university’s effort to enhance its support services and ensure effective problem resolution for its community members.